Refund policy

RETURN AND REFUND POLICY

At Mirvat Equestrian Lifestyle, you may request a return within 14 calendar days of receiving your order.

Return eligibility
For change-of-mind returns, items must be unused, unworn, unwashed and in their original condition, with any original tags and packaging. Proof of purchase is required.

How to request a return
Email horse.elifestyle@gmail.com or WhatsApp +971 55 615 2770 with your order number and the items you wish to return. We will provide return instructions and arrange collection. Please contact us before sending anything back.

Return shipping and fees
We cover return shipping costs. No restocking fee applies.

Refunds
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds will be issued to your original payment method. Your bank or payment provider may take additional time to credit your account.

Personalised and custom orders
Items personalised with a name, text or design specifically requested by you cannot be returned or exchanged due to a change of mind. This does not affect your rights if the item is defective, damaged or does not match your agreed order.

Products featuring our standard ready-made designs remain eligible for our 14-day return policy.

Damaged, defective or incorrect items
Please contact us as soon as you discover an issue, including your order number and photos where possible, so we can arrange an appropriate solution at no additional cost to you.

Your rights
The 14-day change-of-mind return window and original-condition requirements do not limit your statutory rights for defective, damaged or incorrectly supplied goods under applicable UAE consumer protection law.